Returns, Refunds, Exchanges & Cancellation Policy
Please read and understand our warranty and return policy before placing an order.
For products that have failed outside of the warranty period, Please contact us via email firstname.lastname@example.org to help find a solution.
Products that are functional, not sold by NettMix Custom Vapes, determined to be out of warranty or damaged by misuse will be sent back without exchange.
Eligibilty for refunds, returns or exchanges are limited to products determined to have manufacturing defects or premature failuire. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than NettMix Custom Vapes are not eligible for exchange.
Use our Contact Us Form to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.
Shipping fees are non-refundable.
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
Requests to correct fulfillment mistakes that are made by NettMix Custom Vapes resulting in your receipt of incorrect or missing items in your order will be accepted for 7 days after the receipt of your order.
Requests for missing or incorrect items will not be accepted after 7 days from the date you have received your order.
Please inspect your order immediately upon receipt and if you feel there is an error please submit a request through our Contact Us Form. Instructions will be provided once a request is submitted.
Catridges, Cartomizer and Atomizers Refund/Return Policy
Cartomizers and cartridges have no warranty and all purchases are final on these products.
Other Support, Warranty, Exchange or Return questions
Please use our Contact Us Form for questions, support or other issues that we may be able to help you with.
Return, Refund, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.
Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.